At Waslni Al-Haditha EST (“Waslni - وصلني,” “We,” “Us,” or “Our”), protecting Your privacy is one of Our main priorities. This Privacy Policy (“Policy”) explains how We collect, process, and protect Your Personal Data when You use the Waslni - وصلني platform through Your mobile device (“Application” or “Platform”).

Waslni - وصلني is a licensed ride-hailing platform operating under Waslni Al-Haditha EST, organized under the laws of the Kingdom of Saudi Arabia (KSA), registered in Jeddah under registration number 4030446549 and unified number 7027045025, with its principal office in Jeddah, An Naim District, KSA. Our primary activities include providing safe, efficient, and reliable transportation services to Customers through a network of registered drivers using our Application (“Services”).

We are fully committed to protecting Your Personal Data in accordance with the Personal Data Protection Law (PDPL), Saudi Cabinet Decision No. 1443/98, Royal Decree No. M 148 issued on 05/05/1444H, and their associated executive regulations (“Law”).

By using the Application, You agree to the terms of this Privacy Policy. If You do not accept these terms, please discontinue using the Application.

1. Collection of Personal Data

We collect Personal Data to provide, enhance, and improve Our Services. The Data is collected directly from You, through the Application, or from third parties with Your consent. It is Your responsibility to ensure that the Data provided is accurate, complete, and up-to-date.

Data Categories and Types Collected

Customers (Account Data): Full name, mobile number, email address, location data (pickup/drop-off points), and other voluntarily provided information.
Drivers (Account Data): Full name, National ID, mobile number, email address, vehicle information, driving license, personal picture, images/videos for identity verification, evidence of health or fitness (if required), and other necessary information.
Payment Data: Bank card numbers, CVV, expiry date, cardholder name, payment amounts, and transaction history.
Usage Information: Device information (IP address, device type, operating system, app version), usage data (pages visited, features used, time spent), and location data (real-time GPS, pickup/drop-off locations).

Methods of Collecting Personal Data

Directly from You: Via electronic forms, account creation, and updates.
Indirectly: Through automatic collection tools (e.g., analytics platforms, third-party interconnections) and lead agents.

2. Why We Collect Your Information (Purpose)

We collect Personal Data for specified, explicit, and legitimate purposes related to Our Services, ensuring compliance with data minimization principles.

Category	Purpose Description	Purpose	Legal Basis
Customers	Account Creation and Management	Create and manage accounts	Agreement, legitimate interest
Customers	Facilitate Ride Bookings	Match customers with drivers	Agreement, legitimate interest, consent
Customers	Enhance User Experience	Personalize features and services	Legitimate interest, consent
Drivers	Identity and Eligibility Verification	Verify driver identity and compliance	Compliance with legal requirements, agreement
Drivers	Ride-Matching and Facilitation	Match drivers with customers	Legitimate interest, agreement
Usage Information	Device and Application Functionality	Ensure smooth operation and security	Legitimate interest
Communication	Notifications and Updates	Send ride updates and promotions	Consent, legitimate interest
Safety, Security, and Legal Compliance	Identity Verification	Prevent fraud	Security purposes

3. Data Processing

Waslni - وصلني, as the Data Controller, determines the purposes and means of processing Your Personal Data. We may engage third-party processors with contractual safeguards to ensure compliance with the Law.

Data Lifecycle

Stage	Description	Data Types Involved	Objectives and Security Measures
Collection	Collected directly or via third parties with consent	Account, Payment, Location, Usage Data	Ensure lawful collection; heightened security for sensitive data
Storage	Stored on encrypted servers	All collected Data	Maintain integrity; access controls, confidentiality agreements
Usage	Processed to deliver and improve Services	Usage, Payment, Location Data	Enhance experience; anonymization, monitoring
Sharing	Shared with authorized third parties	Account, Payment, Location Data	Facilitate services; SCCs, DPAs
Destruction	Deleted or anonymized when no longer needed	All Personal Data	Comply with retention policies; secure disposal

4. Data Security Measures

Access Controls and Confidentiality Agreements: Restricted to authorized personnel.
Data Anonymization and Pseudonymization: Applied where applicable.
Monitoring and Auditing: Regular security audits and penetration testing.
Data Retention and Secure Disposal: Retained only as necessary.
Incident Response Plan: Prompt notification in case of a breach.
Data Protection Officer: Contact at info@waslni.sa.

User Responsibilities

Account Security: Keep username and password confidential.
Reporting Security Incidents: Notify Us immediately of any compromise.

Limitations of Liability: We are not liable for unauthorized access due to Your failure to maintain security measures.

5. Sharing Your Information

We may share Your Data with:

Drivers and Riders: To facilitate ride requests.
Service Providers/Third Parties: For data processing, payment processing, and analytics.
Legal Authorities: When required by law.

Cross-Border Data Transfers

Data may be transferred outside KSA with safeguards like Standard Contractual Clauses and Data Processing Agreements.

6. Data Retention Period

Transaction Data: Retained as required by financial and legal regulations.
Communication Data: Kept to address inquiries and improve Services.
Legal and Compliance Retention: Retained for legal obligations.
Marketing Data: Retained until consent is withdrawn.

7. Personal Data of Children Under 18

We do not knowingly collect Data from individuals under 18. Parents or guardians using Our Services on behalf of a child must provide consent.

8. Marketing

You may receive marketing communications if opted-in. Opt-out via the Contact Us dropdown menu.

9. Data Use for Research

We may use anonymized Data for research to improve Services, ensuring compliance with the Law.

10. Your Rights

Right to Access and Obtain: Request a copy of Your Data.
Right to Update or Correct: Correct inaccurate Data.
Right to Erasure: Request deletion when no longer needed.
Right to Restrict Processing: Limit processing under certain conditions.
Right to Object: Object to processing for specific purposes.
Right to Withdraw Consent: Withdraw consent at any time.
Right to Lodge a Complaint: Contact regulatory authorities.
Right to Claim Compensation: Claim for damages due to violations.

11. Contact Us

Email: info@waslni.sa

Visit: An Naim District, Jeddah, Saudi Arabia

Submit an inquiry: Contact Us

For complaints, contact SDAIA:

Address: Riyadh, Saudi Arabia

Website: sdaia.gov.sa

Platform: National Data Governance Platform

12. Changes to This Privacy Policy

We may update this Policy periodically. Review it regularly to stay informed.

Privacy Policy